Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for tennis enthusiasts aged 18+ or minors with parental consent. We serve customers worldwide, excluding certain Asian regions and remote areas (confirmed upon inquiry).

1.2 Intellectual Property Rights

All content on shoptennisgear.com, including text, graphics, logos, and product designs, is the property of Wilson Tennis Apparels Sales or our licensors and is protected by intellectual property laws. Unauthorised use is strictly prohibited.

2. Product Information

2.1 Product Range

We specialise in premium tennis equipment including:

• Performance rackets (Allround, Comfort, Junior categories)
• Court-specific footwear (Clay, Grass, All court, Carpet shoes)
• Technical apparel (Compression wear, Dresses, Pants)
• Accessories (Ball packages, Backpacks, ITF-approved equipment)

2.2 Product Descriptions

We strive for accuracy in product descriptions, specifications, and pricing. However, minor variations may occur. Images are for illustration purposes and actual products may differ slightly.

2.3 ITF-approved Equipment

ITF-approved items meet international tournament standards. These products are non-returnable unless faulty, as per our Returns Policy.

3. Ordering Process

3.1 Order Placement

By placing an order, you:

• Confirm you’re legally capable of entering binding contracts
• Verify all provided information is accurate and complete
• Agree to pay the full amount including applicable taxes and shipping

3.2 Order Confirmation

You’ll receive an order confirmation email. This constitutes our acceptance of your order and forms a contract between us.

3.3 Order Changes/Cancellations

Requests for order modifications must be made within 2 hours of placement by emailing [email protected]. We cannot guarantee changes can be accommodated after processing begins.

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.2 Payment Security

All transactions are processed through PCI-DSS compliant systems. We never store full credit card details on our servers.

4.3 Pricing

Prices are in GBP (£) and inclusive of VAT where applicable. We reserve the right to adjust prices but will honour the price at time of order confirmation.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

Option	Carrier	Cost	Delivery Time	Minimum Order
Standard Shipping	DHL/FedEx	£12.95	10-15 business days after dispatch	N/A
Free Shipping	EMS	Free	15-25 business days after dispatch	£50+

5.3 Delivery Responsibilities

Once shipped, risk of loss passes to you. You’re responsible for:

• Providing accurate delivery information
• Any additional customs fees or import taxes
• Inspecting goods upon delivery and reporting damages within 48 hours

6. Returns & Refunds

6.1 Return Eligibility

You may return most items within 15 days of delivery if:

• Products are unused with original tags attached
• Original packaging is intact
• Proof of purchase is provided

6.2 Non-Returnable Items

For health/safety reasons, we cannot accept returns on:

• Compression wear
• Opened ball packages
• ITF-approved equipment (unless faulty)
• Custom-strung rackets (unless defective)

6.3 Return Process

1. Email [email protected] with your return request
2. Await authorization (response within 2 business hours)
3. Securely repackage items with all original contents
4. Ship to our UK facility using a trackable service

6.4 Refund Processing

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable for changed-mind returns.

7. Customer Responsibilities

• Provide accurate and complete order information
• Review all order details before submission
• Use products as intended (tennis equipment for tennis purposes)
• Follow care instructions for apparel and equipment
• Comply with all applicable laws regarding purchased products

8. Limitation of Liability

Wilson Tennis Apparels Sales shall not be liable for:

• Indirect, incidental, or consequential damages
• Product misuse or improper care
• Delays caused by shipping carriers or force majeure events
• Minor variations in product color or specifications

Our total liability shall never exceed the purchase price of the products in question.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

10. Policy Changes

We reserve the right to modify these Terms at any time. Continued use of our website after changes constitutes acceptance of the modified Terms.

11. Contact Information

Wilson Tennis Apparels Sales
18 Prospect Rd, St Albans, GB CH7P 7JD
Email: [email protected]