At Wilson Tennis Apparels Sales, we’re committed to ensuring your complete satisfaction with our premium tennis equipment and apparel. Whether you’re a competitive player seeking the perfect racket or a casual enthusiast looking for comfortable court shoes, we want your shopping experience to be seamless from delivery to returns.

Shipping Information

Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days delivery after dispatch)
  • Free Shipping: Available on orders over £50 via EMS (15-25 business days delivery after dispatch)

Delivery Areas: We ship worldwide, excluding some Asian regions and remote areas. Contact us at [email protected] to confirm delivery to your location.

Our Hassle-Free Returns Policy

We understand that sometimes equipment needs to be exchanged or returned. Our tennis-savvy customer service team (many of whom are former players) will guide you through our straightforward process:

Eligibility for Returns

  • Items must be returned within 15 days of receiving your order
  • Products must be unused and in original condition with all tags attached
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Compression wear
  • Opened ball packages
  • ITF-approved equipment (unless faulty)
  • Custom-strung rackets (unless defective)

How to Return an Item

  1. Contact our team: Email [email protected] with your return request using the template below
  2. Wait for authorization: Our team will respond within 2 business hours with return instructions
  3. Package your item: Securely repackage with all original contents
  4. Ship your return: Send to our UK facility using a trackable service (address provided upon authorization)

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Wilson Tennis Support Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name, Size/Model if applicable]

Reason for return: [Please specify: wrong size, defective, etc.]

Preferred resolution: [Refund / Exchange for (specify product)]

I confirm the item is unused and in its original packaging with all tags attached.

Please advise next steps at your earliest convenience.

Best regards,

[Your Full Name] [Your Contact Number]

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We strongly recommend using a tracked service as we cannot be responsible for lost returns.

Refund Process

Once we receive and inspect your return:

  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after we receive your return
  • Appearance of refund: Depending on your financial institution, it may take 2-3 additional business days to appear on your statement

Note: Original shipping fees are non-refundable for changed-mind returns.

Exchanges

Need a different size or model? We’ll happily exchange your item:

  1. Follow the standard return process above
  2. Clearly indicate in your email that you’d like an exchange and specify the replacement item
  3. Once we receive your return, we’ll ship the new item using your preferred shipping method

For expedited exchanges, you may place a new order immediately and we’ll refund the original purchase once received.

Our Commitment to Tennis Enthusiasts

At Wilson Tennis Apparels Sales, we’re more than just a retailer – we’re players too. That’s why we’ve designed our shipping and returns policies with the needs of tennis players in mind. Whether you’re looking for that perfect Allround racket or comfortable Clay court shoes, we’re here to ensure you get exactly what you need to perform your best on the court.

Questions? Our team of tennis enthusiasts is ready to help! Contact us at [email protected].