Privacy Policy

Last Updated: [Insert Date]

At Wilson Tennis Apparels Sales (“we”, “us”, or “our”), operating at shoptennisgear.com, we are committed to protecting the privacy and security of our customers’ personal information. As tennis enthusiasts serving players worldwide, we understand the importance of integrity both on and off the court, which extends to how we handle your data.

1. Information We Collect

To provide our premium tennis equipment and services, we collect the following information:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you make a purchase or create an account.
• Payment Information: Credit/debit card details (processed securely through our payment gateways), PayPal email (if applicable). Note we do not store full card details on our servers.
• Transaction Details: Purchase history, product preferences (e.g., racket types, court-specific shoes), and order tracking information.
• Technical Data: IP address, browser type, device information, and website usage patterns through cookies and similar technologies.
• Communication Records: Correspondence with our customer service team regarding equipment inquiries or order support.

2. How We Use Your Information

We use your data to enhance your tennis shopping experience:

• Process orders for your tennis gear and provide order confirmations/shipping updates
• Offer personalized product recommendations based on your playing preferences (e.g., clay court shoes vs grass court shoes)
• Improve our website functionality and product offerings for tennis players
• Communicate about promotions, new racket technologies, or court equipment relevant to your interests
• Prevent fraud and ensure transaction security, particularly for high-value tennis equipment purchases
• Comply with legal obligations regarding international sales (excluding certain Asian and remote regions)

3. Data Sharing and Disclosure

We value your privacy and only share information when necessary:

• Payment Processors: Visa, MasterCard, JCB, and PayPal to complete your transactions securely
• Shipping Providers: Courier services to deliver your tennis equipment globally
• Service Providers: IT support and marketing agencies (under strict confidentiality agreements)
• Legal Requirements: When required by law or to protect our rights and customers

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data security is as important to us as the quality of our tennis gear:

• All data is stored on secure servers with PCI-DSS compliant infrastructure
• Payment information is encrypted using 256-bit SSL technology (look for the padlock icon in your browser)
• Regular security audits and fraud detection systems monitor our systems
• Data is retained only as long as necessary to serve you or meet legal requirements

5. Your Rights

As our valued customer, you have the right to:

• Access, correct, or request deletion of your personal information
• Object to or restrict certain data processing
• Receive your data in a portable format
• Withdraw consent for marketing communications
• Lodge complaints with relevant data protection authorities

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like a well-strung racket, our website uses carefully balanced technologies:

• Essential Cookies: Required for checkout functionality and account access
• Performance Cookies: Help us improve our website for tennis players worldwide
• Marketing Cookies: Show relevant offers for tennis apparel and equipment (you may opt-out)

You can manage cookie preferences through your browser settings or our cookie consent tool.

7. International Data Transfers

As we serve tennis players globally (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

While we offer junior rackets and youth tennis gear, our website is not directed at children under 16. We do not knowingly collect data from children without parental consent.

9. Policy Updates

We may update this policy as our services evolve or regulations change. Significant changes will be communicated to registered customers and highlighted on our website.