FAQ

We specialise in high-quality tennis equipment and apparel for players of all levels. Our range includes:

• Performance rackets (Allround, Comfort, Junior, and ITF-approved)
• Court-specific shoes (Clay court, Grass court, All court, and Carpet shoes)
• Tennis apparel (Dresses, Hoodies & Sweaters, Jackets, Pants)
• Essential accessories (Backpacks, Bags, Ball packages, Box of balls, Compression gear)
• Beginner sets under our “Play & Stay” collection

Our rackets are categorised to help you find the perfect match:

• Allround rackets: Balanced performance for versatile players
• Comfort rackets: Designed for players seeking vibration reduction
• Junior rackets: Sized appropriately for young players
• ITF-approved: Tournament-legal specifications

For personalised recommendations, email our equipment specialists at [email protected].

Absolutely! We offer specialised footwear:

• Clay court shoes: Designed for sliding with herringbone tread patterns
• Grass court shoes: Featuring nubs for grip on slippery surfaces
• All court shoes: Versatile soles for hard and artificial surfaces
• Carpet shoes: Optimised for indoor carpet courts

Simply browse our categories, select your items, and proceed to checkout. You’ll need to:

1. Create an account or checkout as guest
2. Enter your delivery details (remember we don’t ship to Asia or select remote regions)
3. Choose your preferred payment method (Visa, MasterCard, JCB, or PayPal)
4. Review and confirm your order

We process orders quickly (within 1-2 business days) to get your gear to you promptly. If you need to modify or cancel your order, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t already entered the dispatch process.

We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal. All payments are processed securely through our encrypted payment gateway.

We ship globally to tennis enthusiasts worldwide, excluding Asia and select remote regions. Our team in St Albans, UK processes all orders with care before dispatching to your location.

We offer two convenient shipping methods:

• Standard Shipping (£12.95): 10-15 day delivery via DHL/FedEx with door-to-door tracking
• Free Shipping (orders over £50): 15-25 day delivery via EMS with periodic updates

During peak seasons (spring/summer), we recommend ordering earlier to account for higher demand.

Once dispatched, you’ll receive a confirmation email with tracking information:

• For Standard Shipping: Track in real-time via DHL/FedEx’s systems
• For Free Shipping: EMS provides periodic updates

If you have any delivery concerns, our customer service team (many of whom are players themselves) understand the importance of timely delivery for your tennis needs.

Depending on your country’s regulations, customs fees may apply. These are the responsibility of the customer and are not included in our shipping costs. We declare all packages accurately as “Tennis Equipment” with the correct value to facilitate smooth customs clearance.

We offer a 15-day return policy from the delivery date. To initiate a return:

1. Contact our customer service at [email protected]
2. Provide your order number and reason for return
3. We’ll guide you through the return process

Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect. All returned items must be in original, unused condition with tags attached.

We sincerely apologise for any errors. In these cases:

• Email [email protected] immediately with photos of the issue
• We’ll arrange a replacement or refund at no extra cost to you
• If a replacement isn’t available, we’ll offer a full refund

Our team of tennis equipment specialists takes quality control seriously and will investigate any manufacturing issues.

Once we receive and inspect your return (typically within 5 business days), we’ll process your refund to the original payment method. Refunds usually appear within 3-10 business days, depending on your bank or payment provider.